Customer Relationship Management Archives

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Deadlock Commitment: How to Be Dependable

May 7, 2018May 7, 2018 Christopher Isak 1243 Views 0 Comment Brand, Branding, Business, Career, Carl Jung, Client Relationship Management, Commitment, Communication, Deadlock Commitment, Delivering, Dependable, Expectations, Guide, Leadership, Management, Managing Expectations, Overdeliver, Persistence, Quality, Quotes, Reliable, Reputation, Simple, Team, Tim McIlrath, Traits, Work, Working

One of the things that managers and team leaders are looking for in people who they can depend on. Being

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Competition Culture to Be Discontinued

February 28, 2018February 28, 2018 Christopher Isak 2222 Views 0 Comment Article, audience, Books, Business, Collaboration, Community, Community Building, Community Development, Community Management, Competition, Culture, Customer Experience, Data, Education, Feature, Information, Informing, Marketing, Media, Opinion, Rival, Rivalry, Social Media, Strategy, Teamwork, TechAcute, User Experience, Users, Working Together

Happy Birthday, TechAcute. You’re now four years old. Ever since the founding of this publication, I felt some bits of

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Operations beyond Methodology: When ITSM Trumps CRM

February 6, 2018February 6, 2018 Guest Author 2722 Views 1 Comment Business, CRM, Customer Relationship Management, Framework, ITIL, ITSM, Marketing, Methodologies, Operations, Opinion, Process, relationship, Service Management, Theory

That is a pretty bold statement, isn’t it? In my opinion not necessarily so. One could argue since the digitalization

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7 Principles for Being a Radical Manager

November 28, 2017November 28, 2017 Christopher Isak 2113 Views 2 Comments Appreciation, Book, Business, Client-Driven, clients, Communication, Creativity, csi, Design Thinking, Diversity, Emotional Intelligence, Idea Pool, Ideas, Ideation, Leadership, Management, Outcome, Overdeliver, Problem Solving, Product Iterations, Radical, Radical Manager, relationship, Review, Six Sigma, Stephen Denning, Success, Summary, Team, Teamwork, The Leader's Guide to Radical Management: Reinventing the Workplace for the 21st Century, transparency, Transparent Leadership, Value, Working

In 2010, Stephen Denning published a book that he titled “The Leader’s Guide to Radical Management: Reinventing the Workplace for

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Let’s Sell and Buy Fair: How Not Asking for a Discount Can Save You Money

February 17, 2017February 18, 2017 Christopher Isak 3622 Views 2 Comments Bartering, Billing, Book, Business, Buying, Calculation, Clarity, Client Relationship Management, Communication, Cost, Currency, Discount, Evaluation, Fair, Feature, Haggle, Let's get real or let's not play, Mahan Khalso, Price, Product, Randy Illig, Sales, selling, Time, transparent

All kinds of business interactions have at least two parties involved. To make revenue, all the parties involved pursue to

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Salesforce to Acquire Demandware, Adding Cloud Commerce to Their Offering

June 3, 2016June 3, 2016 Christopher Isak 2264 Views 0 Comment Acqisition, BigCommerce, CRM, Customer Success Platform, Demandware, Digital, Digitalization, eCommerce, Marc Benioff, News, On Demand, ROI, salesforce, Scalability, Shopify, Solution, Tom Ebling, Volusion

San Francisco – June 1, 2016: Salesforce, one of the leading CRM solution providers has announced, that they intend to acquire

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Generation D: What You Forgot in Your Digital Transformation

January 15, 2016January 18, 2016 Christopher Isak 2230 Views 1 Comment Alan Trefler, Brand, Business, Damage, Digital Transformation, Generation C, Generation D, Impact, Marketing, Meme, Millennials, PR, Risk, Social Media, Social Networks, Strategy, Viral

Companies are trying hard to stay competitive by leveraging digital transformation to stay relevant to a generation referred to as

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Stop Talking About Social Media

November 23, 2015 Silvia Spiva 2031 Views 2 Comments 2016, activism, audience, conversations, Eye Contact, Face-to-Face, global impact, influencer marketing, Pen and Paper, Social Media, Trend, Video

2016 is the year when we stop talking about social media. I have been wanting to say this for at

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How to Fit in Anywhere

November 10, 2015 Silvia Spiva 1614 Views 0 Comment Body language, Business, Communication, Diversity, How-To, International, Languages, Marketing, multicultural, Travel

In order to be in complete control of any situation anywhere in the world, you will need expertise in three

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Using Warranty Management to Build Customer Relationships

September 8, 2015September 8, 2015 Sponsored Article 1589 Views 1 Comment CRM, Customer Relationship Management, flexibility, Fraud, Improvement, ROI, Warranty, Waste

Today, if a company willingly gives you a warranty of some set duration, it builds confidence towards its product. Warranty

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8 Truths About People That Entrepreneurs Understand [Chart]

April 7, 2015 Diana Adams 2187 Views 0 Comment Business, clients, Communication, customers, decision making, Entrepreneur, Inspiration, Motivation, Professional, relationship, Sales, Skills, Startup, Success

If you are or have ever been an entrepreneur, you know that sales are the backbone of your success or

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Want to Stand Out? Overdeliver like Crazy!

February 25, 2015July 20, 2017 Christopher Isak 1197 Views 1 Comment CRM, Customer Experience, Entrepreneurs, Entrepreneurship, ERM, Evan Carmichael, Marketing, Overdeliver, Service, Service Delivery, Strategy, Thought leader, YouTube

Overdeliver like CRAZY! Do you know Evan Carmichael? He is one of our favorite thought-leaders supporting all entrepreneurs out there

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How Salesforce CEO Marc Benioff Builds Relationships

January 12, 2015July 20, 2017 Christopher Isak 1315 Views 0 Comment B2B, B2C, CEO, CES, Event, Fortune Magazine, Marc Benioff, Relationship Management, salesforce, YouTube

Marc Benioff on Building Relationships with Your Customers Building and managing relationships with your customers is vital to your business

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Microsoft Releases New Customer-Centric Solution “Parature”

January 9, 2015January 9, 2015 Alexandru Tanase 1441 Views 0 Comment BRM, Business Solutions, Cloud, CRM, Kirill Tatarinov, Knowledge Management, Marketing, Microsoft, News, Parature, SaaS, Sales, Self Service, Subsidiary

Around a year ago, Microsoft has started a new set of acquisitions by getting some important names under its belt.

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9 Ways You Can Become More Likeable at Work [Chart]

November 5, 2014November 5, 2014 Diana Adams 1807 Views 0 Comment attitude, Business, clients, Communication, coworkers, customers, friends, like, relationships, Sales, Social Media, Video Conferencing

Being likeable at work has always been important. It’s simple. People want to work with other people whom they like.

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Business Etiquette and Customs around the World [Infographic]

October 7, 2014October 7, 2014 Diana Adams 2357 Views 0 Comment Business, christopher isak, countries, cultural, customs, etiquette, International, manners, Meetings, polite, Professional, Travel

International business etiquette, manners and culture have always been fascinating to me. I’ve worked with people all around the world.

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6 Traits Every Great IT Consultant Should Have

September 16, 2014September 16, 2014 Diana Adams 1812 Views 0 Comment Apple, Business, Career, Communication, computer problems, computer solutions, consultant, information technology, IT department, personality traits, Tech, technical

If you are like most people I know, you’ve probably experienced computer problems from time to time at the office.

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Essential Customer Relationship Management Tools

June 25, 2014February 6, 2018 Guest Author 1531 Views 1 Comment CRM, Facebook, Google, Marketing, Sales, Twitter

In any business environment, there is always stiff competition amongst traders. While some enterprises provide unique products and services, it