In any business environment, there is always stiff competition amongst traders. While some enterprises provide unique products and services, it is not so long when other entrepreneurs enter the market targeting the same customer base. When any market is flooded with multiple brands offering the same product or service, customers enjoy the pleasure of having a multitude of options. What sets businesses apart in such competitive industries is the personal touch developed with clients.
It is no secret that the key to a stable business is forging long-term and mutually beneficial relationships with customers. Brands that strive to offer superior services and consistently provide a convenient customer experience often gain an edge over their competitors. To woo customers, satisfy their needs, and make them come back, any business should put in place sound customer relationship management (CRM) strategies.
The concept of maintaining good relationships with clients is nothing new as this existed since people began trading. Not much has changed though over the years in terms of CRM goals. Businesses still strive to provide their clients with the best possible experience. What changed are the methods that enterprises use to create long-term relationships with their clients. Technology has had a huge part in this and now businesses can approach customer relationship management with the use of highly effective tools. These range from resources such as software to social media networks. Let’s have a look how today’s smart businesses are approaching CRM with the help of modern technology.
Connecting on Social Media
Businesses are increasingly making their presence felt on social media, and with good reason. There is no doubt that a huge majority of customers interact on places such as Twitter, Facebook, Google+, and other social networks. It is therefore easy to take advantage of such platforms to engage prospective and loyal customers.
Businesses can use social media to connect with clients and get feedback on quality of products or service delivery. Inviting customer views allows one to improve customer relations and get to understand client needs better. This level of interaction goes a long way at improving any business and enhancing brand image. As such, social media is an indispensable tool for any CRM strategy in today’s social driven society.
Another way to create good customer relationships is deploying CRM software. There are many applications designed to help businesses forge better relationships with their clients. What these applications do is woo prospective clients, make them into repeat customers, and reward them for their loyalty. A retail business for example can make use of software to create promotions. This application can be integrated into a point of sale system to promote a product, keep track of customer purchases, and allow repeat clients to earn and redeem loyalty points. Many businesses use such software to handle promotions and develop great relationships with their clients. CRM software can also be a great marketing tool that can drive sales.
In conclusion, keep in mind that any business can forge great relationships with clients by simply using the right tools. Social media and CRM software are just two avenues to explore, which can help any business to woo customers and keep them coming back.
About the Author
Shannon Bell is a blogger and business consultant living in Edinburgh, UK. She has a penchant for writing about different topics related to business.
Photo credit: Kevin Shine