The success and failure of every business lie in the hand of the customers, which is one of the many reasons why customer service is important. The customer’s response depends on the kind of service a business can offer to them. Customer satisfaction is a vital factor in running a business. That is why many companies nowadays are in search of effective tools to improve their customer service. Today, there is a variety of software available to support this growing need.
Having a functional Customer Relationship Management (CRM) tool can definitely help improve a business’ relationship with their clients. One CRM tool that aims to open that line of communication better is Overloop. One of the most interesting aspects here is that you can use it for free, with some restrictions in comparison to the premium plans. This is the same strategy that their competitor HubSpot also pursues.
Advantages
Overloop is a CRM software designed to provide support for businesses by creating a space for them to converse more with clients and close deals effectively. This lead generation tool has been used by a lot of companies.
Since inbound and outbound calls are the two channels to start engaging with customers, Overloop makes it a point to make conversation the center of its service. The good thing is that it can be integrated with other tools like Slack, Zapier, Mailchimp, or Leadfeeder.
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Aside from that, Overloop has other features to its product that can help businesses make better decisions. One of which targets improving Workflows allow you to spend less time on repetitive tasks by setting up powerful automation using a simple visual interface. The app can also provide reporting and forecasting of information through data collected.
Relying on Seasonal Sales? Here’s How to Survive in Between https://t.co/PlIyC66a8k
— Overloop CRM (@overloopcrm) August 20, 2019
Overall, it caters to the following nine aspects to help businesses thrive:
- Conversations
- Deals & pipelines
- Workflows
- Reporting & forecasting
- Contacts management
- Productivity
- Email finder
- Mobile apps
- Integration & syncing
To achieve your sales pipeline, your CRM needs to be structured and follow a process that Overloop is here to help you with. Simply drag and drop your deals in visual and fully customizable sales pipelines.
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Overloop is an app that will be helpful to a lot of businesses especially in generating leads. It’s an efficient tool that can be used by business owners and it has a lot to offer. For pricing, businesses can avail of the free subscription which does not have an expiration date. However, if they want to use the app’s advanced capabilities, they can opt to pay for a subscription starting at $79 a month. If you’re looking for alternatives you can also check CRM systems such as Close, AgileCRM, Hubspot, Insightly, or Copper.
Photo credit: The feature image has been taken by Semisatch.
