Can you believe that an unbelievably large amount of incident tickets, that hit the service desk, are actually quite low tech issues? Such tickets and requests stall IT departments and their productivity to a critical degree. For instance you have highly paid IT and Network Engineers spending time on printer paper-jams and the like? Their time was meant to be invested into projects to push out new services or technologies to the users, making them more productive or remediating serious information security compliance issues.
Often it’s wise to source standard service and maintenance activities to a specialized vendor to take care of a particular scope of services. As a managed services provider can leverage a pool of expert resources to deliver service and support clients, the total cost of ownership can be significantly decreased and therefore the managerial overhead. From that point on you only need to be a vendor manager and measure performance against SLA and KPI.
One such service is HP MPS (Managed Print Services) who are in fact the specialized service suppliers from HP to take on your printing and enterprise content management challenges. Whether you need support for a branch or on a global scale, they will work with you to design a most suitable bespoke managed service offering.
As announced in the headline, we managed to work with HP to provide you with an interesting infographic, from which you will be able to understand the service a little better. Perhaps you can even find yourself and your own enterprise being a part of these scenarios. What do you think?
Thanks for checking this out and if you are interested in additional information about this service, you may try this link to access HP MPS resources. Have you had trouble with printing or other issues that stole the time of your IT support staff? I would love to hear more about it! Please share your story and insight, using the comment section below!