The advent of better devices and the Internet has impacted how many people communicate. For instance, phone systems are the in-thing for modern businesses and general communication. It is easy to place calls using desktop software, mobile apps, or an Internet browser-based application, rather than a physical dial pad.
Thanks to the softphone technology, it is easy to use your device’s speaker and microphone system to transmit voice packets to the target recipient. Even though a new user may feel that this software-focused solution is challenging, it offers all the functionality of a hardphone. There are also time-saving benefits to relish when you make a call. Continue reading to learn more.
How to effectively use a softphone
Softphone software operates on most platforms and devices. You can get software that runs on Windows devices, Macs, Linux devices, laptops, desktops, smartphones, tablets, and more. You can also use softphones on a web browser, however, you must have a speaker and microphone to connect from wherever you are.
A softphone will use software to mimic the functionality of a desk phone on your screen. VoIP (Voice Over Internet Protocol) is the effective technology behind the software. Interestingly, all the key features of the phone are written into the software providing an intuitive and user-friendly experience when making calls.
You don’t have to stress trying to remember which button on your phone transfers or disconnects calls, just use the drag-and-drop interface on your laptop. With a softphone you’ll do the following:
- Easily connected to the intended recipient or associate
- Put the call on hold
- Direct a call to voicemail when busy
Besides mimicking the features of a desk phone, a softphone will bring a wealth of functionality and distinctive features. They include:
- 3-way calling
- Caller ID
- Call waiting
- Voicemail
- Multiple call appearance lines
- Call forwarding
- Call hold/resume
- Call log
- One-click calling
- Mute and volume controls
Why choose a softphone over traditional phones
There is much to focus on when deciding whether to invest in softphones or desk phones. You may focus on the many features the software provides, but there is a lot to benefit from, and should influence your decision. Other integral facets of softphones to pay attention to include the following and more.
Shared contact lists
If you operate a business, you can subscribe to a contact list or share contacts with coworkers. It won’t be daunting to find a cell phone for a client that your colleague might have.
Increased online presence
The softphone will show you when your team is online or offline. You don’t have to waste time sending messages that the target recipient will take time to respond to in the shortest time possible. Online presence makes it easy to make good communication decisions, thus boosting productivity.
Instant messaging
Softphones help centralize communication in one stream meaning it’s easy to find, search and collaborate with other parties. In addition, you don’t have to stress browsing through tons of texts or emails because you can find them in one place.
Video calling
You can connect with a colleague through video calls on a work phone. Most importantly, you’ll enjoy the flexibility you need to connect with your team and communicate effectively.
Portability
You enjoy the flexibility of taking your communication wherever you go using your softphone. It’s easy to run calls from your laptop, smartphone, or tablet.
Wrapping up
Softphones are the in-thing and guarantee flexible Internet calling. You’ll enjoy fluid communications that function from anywhere. They proffer unique features over traditional telephones and you shouldn’t have any reservations about using them.
Softphones are secure, offer sufficient technical support, and guarantee VoIP and mobile app compatibility. To utilize this software and services efficiently, pick the best softphone provider. Feel free to also reach out to experts who can help make the switch to a cloud-based softphone.
Photo credit: The feature image has been done by Andrew Lozovyi.
