As customers, we value the experience we get from the products we buy. We take those previous experiences and make decisions based on them. This will determine whether we come back as loyal customers or to look for another brand.
GatherUp understands the value of customer feedback, which is why it was created in 2013 to help companies to put their customers’ responses at the forefront of their business. The customers’ feedback about the services they provide helps companies be more visible to the market.
Today, with more than 1,000 satisfied customers and more than 800 companies served, the service provides all a company needs to gather, manage, and market its customer feedback, online reviews, and testimonials. The company operates as a Software as a Service, so no matter if you are a small business, multi-location, digital agency, or enterprise, you can find the right combination of features to drive your business up with this platform.
To collect the most meaningful customer feedback, it’s important to carefully consider which communication channel to use and when to ask customers for feedback during the customer journey.#Reputation #CustomerExperiencehttps://t.co/cMzlJiAhyl
— GatherUp (@GatherUp) March 6, 2021
Features aiming for more customer reviews
As a customer experience-oriented company, GatherUp offers many features that assist its clients in aiming for higher satisfaction rates from customers. Its automated process handles all the requests, tasks, and personalized content to save your time. Apart from that, it customizes your company’s brand and logo. It also markets your reviews and reports, as well as the insights into your work and client responses.
An interesting and very used feature in GatherUp is the Kiosk mode made for better connection in direct customer services such as restaurants, stores, medical offices, and law firms in satisfying clients in person. It is easy to access for both business owners and clients.
GatherUp can positively impact many aspects of a firm. We're a valuable partner for law firms looking to improve Off-Page SEO, Local SEO, Content (using tagged reviews) and more! | What’s The First Step In Law Firm SEO? @sejournal https://t.co/ciz6REU2gN pic.twitter.com/dV0RAOSI4Z
— GatherUp (@GatherUp) April 14, 2022
Another easy-to-use tool is TextBack which allows your clients to leave quick feedback without using an app. Instead, this feature sends your clients a link on their phones. From there, they can follow that link to put in their feedback. This way, you have a chance to target potential customers and keep their emails while getting more reviews.
Members of GatherUp have expressed that they enjoy the fast customer support, training, and easy-to-access customer feedback on one dashboard. Users also mention that they can manage several businesses on one account. They appreciate the regular check-ins with representatives as well as the ease of creating client accounts and lists.
GatherUp’s pricing starts from $99 per month, and they have different plans available, depending on the number of locations your business may need. Each plan has a 14-day free trial, so you can try it out for yourself before deciding on the service.
They also have different pricing for digital agencies and businesses with multiple locations. For those and other companies that are enterprises or don’t exactly fit the description of the other plans, you’ll need to request a demo or contact GatherUp for more details on a quotation that will fit your needs.
YouTube: How GatherUp Works
Photo credit: The feature image has been taken by Melpomene.