Ngibe nengxoxo Twitter muva ngokuphathelene Ochwepheshe be-IT ukuchitha isikhathi kwamanye amayunithi ebhizinisi ukuvusa ukusungulwa kanye nokuxazululwa kwezinselelo zebhizinisi.
I-athikili ye-SaaStr ethi wonke umuntu ku-a SaaS inkampani kudingeke ukuthi yenze amahora we-2 + ekusekelweni kwamakhasimende kanye lapho ikota isuse ingxoxo. Ama-tweets afaka iziphakamiso ukuthi I-CIO futhi abaphathi be-IT kufanele bachithe isikhathi ku- Ideski Yenkonzo; wonke umuntu ongene Ukuphathwa Kwesevisi kufanele achithe isikhathi eDeskini Yezinsizakalo; futhi abasebenzi be-Service Desk kufanele bachithe amahora ama-2 ngekota ukuthuthela othile ophikweni lwebhizinisi.
Angiphikisani nanoma yiziphi zalezo ziphakamiso.
Ngibhale ibhulogi enesihloko esithi 'Hamba Imayela Ezicathulweni Zabongonyaka odlule, ochaze ezinye isipiliyoni samakhasimende izinhlelo zabasebenzi be-IT.
Angihlosile ukuphinda lokho okuqukethwe lapha, kepha kunalokho ngikungeze ngemuva kwale ngxoxo yakamuva.
Ngicabanga ukuthi uhlelo lokuhlangenwe nakho kwamakhasimende lunemibono emibili - leyo yesipiliyoni samakhasimende angaphandle naleyo yesipiliyoni sangaphakathi samakhasimende.
Ikhasimende langaphandle
Ugcine nini ukuya kuwebhusayithi yenkampani yakho ukubona ukuthi kulula kangakanani ukwenza ukuthengiselana noma ngabe ukuthenga noma ukuthola umuntu ofanele ongathintana naye ukubuza eminye imininingwane?
Ngokwe-athikili ebangele ingxoxo ye-Twitter, ugcine nini ukusebenzisa uhlelo lokusebenza lwenkampani yakho ukubona ukuthi kulula kangakanani ukulusebenzisa?
Lokhu kuxhumana (noma ukubonwa) kwekhasimende langaphandle kuvame ukubizwa ngokuthi izinhlelo zokucwiliswa kwamakhasimende futhi kwenziwa ngabaphathi benhlangano lapho bezwa khona ibhizinisi labo ngokokubuka kwamakhasimende.
Kodwa-ke asikho isizathu sokuthi kungani abasebenzi be-IT bengenakudla ngokuhlangenwe nakho okufanayo ikakhulukazi lapho ikhasimende langaphandle lisebenzisa umkhiqizo noma insizakalo engathinteka ngqo yi-IT. Isibonelo, i-IT ingahle ingathinti ngqo isipiliyoni sekhasimende lapho ithenga ithini kabhontshisi esitolo esidayisa impahla, kodwa ingathinta ngqo ikhasimende lapho lisebenzisa iwebhusayithi noma uhlelo lokusebenza olwakhiwe yi-IT futhi oluphethwe futhi lugcinwa IT.
Vele, IT '' ngokungaqondile '' ingaba nomthelela kulwazi lwamakhasimende lapho uthenga ithini likabhontshisi uma i-EPTPOS ingatholakali noma amasistimu ehhovisi abuyela emuva ngenxa yephutha le-IT. Kodwa-ke, ngezinhloso zale bhulogi, ngikufakile lokho njengesipiliyoni sangaphakathi samakhasimende lapho i-IT ithinta ngqo ikhono lomugqa webhizinisi lokuthengisa (langaphakathi) ekudluliseleni kumakhasimende angaphandle.
I-IT kufanele isungule izinhlelo ezisemthethweni zabasebenzi be-IT ukuze babheke futhi benze isipiliyoni samakhasimende sangaphandle, esingafaka isikhathi esichithwa etafuleni lokuhlinzeka ngamakhasimende noma esikhungweni sezingcingo ukuqonda izinkinga amakhasimende anazo.
Kudingeka kube neziteshi ezihlelekile ukunika amandla impendulo evela kubasebenzi ezophendulwa futhi kuthathwe izinyathelo ezifanelekile.
Kungale ndlela lapho abasebenzi be-IT beqala ukuqonda umthelela i-IT engaba nawo (ngokuhle nangokubi) kulwazi lwamakhasimende lwangaphandle.
Ikhasimende Langaphakathi
Indlela efanayo ehlelekile kufanele ithathelwe izingxenye zangaphakathi zebhizinisi. Abasebenzi be-IT kufanele njalo bachithe isikhathi kwezinye izingxenye zebhizinisi ukuqonda ibhizinisi elenziwa futhi babone ukuthi kulula noma kunzima kangakanani kumakhasimende angaphakathi ukwenza umsebenzi wabo nokuthi i-IT ibavimbela noma ibasiza kanjani ukuhlangabezana nemiphumela yabo yebhizinisi.
Uma inhlangano iba khona ngokomzimba kanye nokuba khona kwi-inthanethi isb izindawo zokuthengisa, izikhungo zokusabalalisa, izindawo zokugcina impahla njll kufanele kube nohlelo lapho isisebenzi se-IT sichitha isikhathi kulezi zindawo ukuqonda ukuthi imigqa ehlukahlukene yebhizinisi isebenza kanjani nokukhathazeka abakukho zingangena ekusebenziseni kwabo i-IT.
Futhi, kudingeka ukuthi kube neziteshi ezisemthethweni zokuphendula nokusikisela ngezimpendulo ezifanele.
Izinhlangano zivame ukubandakanya abahlinzeki bezinsizakalo bangaphandle ukwenza ucwaningo ngokweneliseka kwabasebenzi noma ukwaneliseka nge-IT. Imiphumela yocwaningo iyethulwa kepha kuyaqabukela kube khona ukukhanya okungaboni ngesikhathi se- I-Power Point isethulo. Kodwa-ke, imizuzu engama-30 ichithwe uhlezi eduze kwe-a umuntu webhizinisi usebenzisa uhlelo lwe-CRM ingakwazi ukucacisa izindaba ngokushesha okukhulu.
Abasebenzi be-IT kufanele futhi bazungeze i-IT uqobo. I-CIO kufanele ichithe isikhathi kwi-Service Desk, i-Service Desk kufanele ichithe isikhathi ku-Operations, Service Management staff kufanele ichithe isikhathi kwiNtuthuko nokunye. Lokhu kuphindela ekwehliseni ama-silos nokunikeza indawo ngayinye ukuqonda okungcono kwezinselelo nokukhungatheka okutholwa ezinye izindawo. Kufanele kukhuthaze ukusebenzisana okwengeziwe nokusebenza ngokubambisana ukusiza indawo ngayinye isize enye ukususa ezinye zezivimbeli ekusebenzeni ngempumelelo.
Izinzuzo
Lolu hlobo lomsebenzi lusemqoka ekuhlukaniseni ama-silos futhi kunika amandla abasebenzi be-IT ukuqonda ibhizinisi abalixhasayo nokuthi ukwehluleka kwe-IT ukuletha okudingwa yibhizinisi kuthinta kanjani amayunithi ebhizinisi okwenza umsebenzi wawo ngempumelelo nangempumelelo.
Kuyasiza nokukhuthaza isiko lokusebenzisana kanye ne-cross-silo esebenza ngaphakathi kwe-IT uqobo.
Kungasiza futhi ekwakheni noma ekusunguleni kabusha ukwethembana phakathi kwe-IT namanye amayunithi ebhizinisi kepha kuphela uma impendulo evela kumayunithi ebhizinisi nabasebenzi be-IT kuthathelwa izinyathelo ngayo futhi kuguqulwe futhi kwenziwe ngcono. Kungasiza futhi ukususa isigcwagcwa sokuthi i-IT ayisathintani nebhizinisi.
Ngokukhudlwana inhlangano iba yikhasimende elincane elibhekene nezingxenye eziningi zebhizinisi, kufaka phakathi i-IT, ziba njengoba ziqhubeka zisuswa ekuhlangenwe nakho kwamakhasimende. Uhlelo olwenziwe kahle lwamakhasimende lungakha ukucabanga okugxile kumakhasimende ngaphakathi kwe-IT kusuka phezulu kuye phansi.
Ukubulawa
Ngisanda kukhuluma 'ngobuciko obuhle' futhi leli iphuzu elibalulekile. Uhlelo ludinga ukwakhiwa ngokucophelela futhi luphathwe. Okokugcina okudingeka iyunithi lebhizinisi ukuthi kuhlaselwe ngabantu be-IT bebabuza ukuthi 'nicabangani nge-IT?'
Ababambe iqhaza ohlelweni badinga ukuhlonyiswa ngolwazi ukuze bathole okuningi kulwazi. Kufanele bazi ukuthi bafunani, uhlobo lwemibuzo okufanele ibuzwe, nokuthi yini elindeleke kubo njengomphumela.
Ukudidiyela nokuhlela uhlelo nakho kuzobaluleka empumelelweni yalo. Lokhu kungaba yindawo lapho ufuna ukuthola ubuchwepheshe bangaphandle bokusiza - okungenani ezigabeni zokuqala zokwakha.
Wonke umuntu naphakade
Njengoba ingxoxo ye-Twitter isho, lolu hlelo lusebenza kuwo wonke umuntu oku-IT. Kusebenza kuma-CIO, amaqembu okuphatha amaphrojekthi, amaqembu okuphatha izinsizakalo, amaqembu asebenzayo njll ngaphandle kokukhetha.
Imvamisa nezinga lokubamba iqhaza kulolu hlelo kungasebenza ngokuhlukile ezindimeni ezahlukahlukene enkampanini kepha akekho umuntu okufanele akhululwe ekuqondeni isipiliyoni samakhasimende / sebhizinisi.
Uhlelo futhi kufanele lube njalo. Akuyona into eyodwa. Kufanele isebenze ingunaphakade. Kudingeka ishumekwe ezinhlelweni nasezinqubeni zenkampani hhayi nje okungeziwe kuyo.
I-Mile ayikude ngokwanele
Ukuqonda ngokweqiniso isipiliyoni sekhasimende akukhona 'ukuhamba imayela kuhambo lwazo izicathulo'. Kumayelana 'nokuhamba uhambo lwabo' njalo.
Yize ngibhale le bhulogi ngombono we-IT, lolu hlobo lohlelo kufanele lube yinhlangano ebanzi futhi lungagcini ku-IT kuphela.
Kodwa-ke, uma umuntu engekho okwamanje, i-IT ingahola indlela ekusunguleni eyodwa, ikhombise izinzuzo futhi ikhuthaze ukuthathwa yinhlangano ebanzi.
Mayelana Nombhali
UKaren Ferris ingcweti ehlonishwa umhlaba wonke yokuphathwa kwezinsizakalo enedumela lokunikeza izeluleko ezinamasu nezisebenzayo, usizo kanye nokuqonda kwezinhlangano ekusebenzeni nasekugcinweni kwe-Service Management esebenza kahle futhi esebenzayo.
Usebenze njengomsebenzi we-Service Management, umqeqeshi, umeluleki kanye nemenenja kusukela ngo-1994
Ngo-2011, uKaren wabhala ababhalisiwe itUshicilelo lweSMF 'Balanced Diversity - A Portfolio Approach to Organisational Change' lungenisa uhlaka olusha nolusha lokuqinisekisa ukuthi izinguquko ekuphathweni kwezinsizakalo ziyangena enhlanganweni.
UKaren unguMqondisi weMacanta Consulting kanye nesikhulumi sosuku esifunwa umhlaba wonke.
http://www.macanta.com.au
www.lwesine.com
I-Credit Photo: izithombe33 / URick McCharles
