Famba Maira Mumakumbo Avo? Kwete Kure Zvakakwana!

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Ndakaita hurukuro pa Twitter munguva pfupi yapfuura maererano IT nyanzvi kushandisa nguva mune mamwe mabhizinesi mayunitsi kumutsa hunyanzvi uye kugadzirisa kwematambudziko ebhizinesi.

karen-ferris-stuart-rance-barclay-rae-twitter-itsm-hurukuro-yemumvuri-sevhisi-shandukoChinyorwa cheSaaStr chakataura munhu wese mu SaaS kambani yaifanirwa kuita 2+ maawa mukutsigirwa kwevatengi kamwe chete pamakota kwakamutsa hurukuro. Iwo ma tweets aisanganisira mazano ekuti iyo CIO uye maneja weIT vanofanirwa kushandisa nguva pa Service Dhesiki; munhu wese ari mukati Service Management inofanirwa kushandisa nguva iri paSevhisi Dhesiki; uye Vashandi veDeski reSevhisi vanofanirwa kushandisa maawa maviri pakota vachivharidzira mumwe munhu mubhizinesi chikamu.

Ini handibvumirane nechero yeaya mazano.

Ini ndakanyora blog rakanzi 'Famba Maira Mune Shangu Dzavogore rapfuura, iro rakatsanangura mamwe vatengi vanoziva zvirongwa zvevashandi veIT.

Ini handidi kudzokorora izvo zvemukati pano, asi ndoda kuzviwedzera pashure peiyi hurukuro yapfuura.

Ini ndinofunga kuti chirongwa cheveruzivo chevatengi chine maitiro maviri - eiyo ekunze mutengi ruzivo uye neyemukati mevatengi ruzivo.

Kunze Kwevatengi

Wakapedzisira riini kuenda pawebhusaiti yekambani yako kuti uone kuti zvaive nyore sei kuita mutengano kunyangwe iko kutenga kana kutsvaga munhu chaiye wekutaura naye kuti ubvunze rumwe ruzivo?

Sezvinoenderana nechinyorwa chakakonzera hurukuro yeTwitter, riini nguva yekupedzisira iwe yawakashandisa kambani yekambani yako kuti uone kuti zvaive nyore sei kushandisa?

Uku kudyidzana (kana kucherechedzwa) kwevatengi vekunze kunowanzo danwa kunzi 'kunyudza kwevatengi' zvirongwa uye kunoitwa nevatungamiriri vesangano ravanoona bhizinesi ravo kubva kune yevatengi maonero.

Nekudaro hapana chikonzero nei vashandi veIT vasingakwanise kutora chiitiko chakafanana kunyanya apo mutengi wekunze ari kushandisa chigadzirwa kana sevhisi inogona kukanganiswa neIT. Semuenzaniso, IT inogona kusakanganisa zvakananga ruzivo rwevatengi pavanotenga tini yebhinzi muchitoro chekutengesa, asi vanogona kukanganisa mutengi pavanenge vachishandisa webhusaiti kana chirongwa chakagadzirwa neIT uye chinotarisirwa nekuchengetwa IT.

Ehezve, IT inogona 'zvisina kunangana' kukanganisa ruzivo rwevatengi kana ichitenga tini yebhinzi kana EPTPOS isipo kana kumashure masisitimu ehofisi akakundikana nekuda kwekukanganisa kweIT. Nekudaro, nekuda kwezvakanaka zveblog rino, ini ndakazvisanganisira icho sechiitiko chemukati chevatengi uko IT iri kukanganisa zvakanyanya kugona kweyekutengesa mutsara-we-bhizinesi (wemukati) kubva mukuendesa kune mutengi wekunze.

IT inofanirwa kutanga zvirongwa zvepamutemo zvevashandi veIT kuti vacherechedze nekuita ruzivo rwekunze kwevatengi, izvo zvinogona kusanganisira nguva inoshandiswa padhesiki rebasa revatengi kana munzvimbo yekufonera kuti vanzwisise nyaya dziri kuva nevatengi.

Panofanirwa kuve nematanho epamutemo ekugonesa mhinduro kubva kuvashandi iyo inopindurwa uye danho rinotorwa sezvakakodzera.

Zviri nenzira iyi iyo vashandi veIT vanotanga kunzwisisa mafambiro anogona kuita IT (zvakanaka uye zvisina kunaka) pane ruzivo rwekunze rwevatengi.

Yemukati Mutengi

Maitiro akafanana epamutemo anofanirwa kutorwa kumabhizimusi emukati. Vashandi veIT vanofanirwa kugara vachipedza nguva mune mamwe mabhizimusi zvikamu kuti vanzwisise bhizinesi riri kuitiswa uye nekuona kuti zviri nyore sei kana kuti zvakaoma sei kune vatengi vemukati kuita basa ravo uye kuti IT iri kuvadzivirira kana kuvabatsira sei kusangana nezviitiko zvavo zvebhizinesi.

Kana sangano riine hupo hwepanyama pamwe nepo paInternet eg zvitoro zvekutengesa, nzvimbo dzekugovera, dzimba dzekuchengetera nezvimwewo panofanirwa kuve nechirongwa chekuti mushandi weIT anoshandisa nguva munzvimbo idzi kuti anzwisise mashandiro emabhizinesi akasiyana siyana uye kushungurudzika kwavanoita inogona kupinda nekushandisa kwavo IT.

Zvekare, panofanirwa kuve nenzira dzakarongeka dzemhinduro nemazano nemhinduro dzakakodzera.

Masangano anowanzoita vekunze vanopa sevhisi kuti vaite tsvagiridzo pamusoro pekugutsikana kwevashandi kana kutogutsikana neIT. Mhedzisiro yetsvagurudzo inounzwa asi panowanzo kuve nekupenya mwenje wechiedza panguva ye PowerPoint presentation. Nekudaro, maminetsi makumi matatu akapedzwa akagara padivi pe bhizinesi munhu anoshandisa iyo CRM system inogona kujekesa nyaya nekukurumidza.

Vashandi veIT vanofanirwa zvakare kutenderera vakatenderedza IT pachayo. Iyo CIO inofanirwa kushandisa nguva iri paSevhisi Dhesiki, iyo Service Desk inofanira kushandisa nguva muOp Operations, Service Management vashandi vanofanira kushandisa nguva muBudiriro uye zvichingodaro. Izvi zvakare zvinoenda mukutyora masilo uye nekupa nzvimbo yega yega nekunzwisisa kuri nani kwematambudziko uye kushungurudzika kune dzimwe nzvimbo kusangana. Inofanirwa kukurudzira kubatana uye kushanda pamwe kubatsira nzvimbo yega yega kubatsira imwe kubvisa imwe yeanodzivirira kushanda zvinobudirira.

Benefits

Rudzi urwu rwechiitiko chakakosha pakuputsa masilos uye kunyatso kugonesa vashandi veIT kuti vanzwisise bhizinesi ravari kutsigira uye nekundikana kweIT kuendesa izvo zvinoda bhizinesi zvinokanganisa zvikamu zvebhizimusi kugona kuita basa ravo nemazvo uye nemazvo.

Izvo zvakare zvinobatsira kusimudzira tsika yekudyidzana uye muchinjikwa-silo inoshanda mukati meiyo IT pache.

Izvo zvinogona zvakare kubatsira mukuvaka kana kusimbisazve kuvimba pakati peIT nemamwe mabhizimusi zvikwata asi chete kana mhinduro kubva kumabhizimusi mayunifomu uye nevashandi veIT ikaitiswa uye kuchinja uye kugadzirisa kununurwa. Izvo zvinogona zvakare kubatsira kubvisa stigma yekuti IT iri kunze kwekubata nebhizinesi.

Iyo yakakura sangano inova mutengi mushoma anotarisana nezvikamu zvakawanda zvebhizinesi, kusanganisira IT, vanova sezvavanowedzera kuenda nekuwedzera kubviswa kubva kune ruzivo rwevatengi. Iyo yakanyatsogadzirwa yevatengi ruzivo chirongwa inogona kuumba yevatengi-yakatarisana kufunga mukati meIT kubva kumusoro kusvika pasi.

kuuraya

Ini ndangotaura 'zvakagadzirwa zvakanaka' uye ino ipfungwa yakakosha. Iyo purogiramu inoda kunyatsogadzirwa uye kuitiswa. Chinhu chekupedzisira chinodiwa nebhizimusi chikamu kuputirwa neIT vanhu vachivabvunza 'iwe unofungei nezveIT?'

Iwo anotora chikamu muchirongwa anoda kuve akashongedzerwa neruzivo kuti awane zvakazara kubva muchiitiko. Ivo vanofanirwa kuziva izvo zvavari kutsvaga, mhando yemibvunzo inofanirwa kubvunzwa, uye izvo zvinotarisirwa kwavari semhedzisiro.

Kufambisa uye kuronga kwechirongwa kunozove kwakakosha pakubudirira kwayo. Ino inogona kunge iri nharaunda iyo iwe yaunoda kuwana yekunze hunyanzvi kuti ubatsire - zvirinani mune yekutanga dhizaini matanho.

Wese uye Nokusingaperi

Sekutaura kweTwitter, chirongwa ichi chinoshanda kune wese munhu muIT. Izvo zvinoshanda kune iyo CIO, zvikwata manejimendi manejimendi, zvikwata manejimendi ebasa, zvikwata zvinoshanda etc.

Huwandu uye huwandu hwekutora chikamu muchirongwa hunogona kushanda zvakasiyana kumabasa akasiyana mukati mekambani asi hapana munhu anofanirwa kuregererwa kubva pakunzwisisa ruzivo rwevatengi / bhizinesi.

Chirongwa ichi chinofanirwawo kunge chiri chenguva dzose. Haisi chiitiko chimwe chete. Inofanira kumhanya zvachose. Inofanirwa kuve yakadzamidzirwa mukati mekambani masisitimu nemaitiro uye kwete chete yekuwedzera-kwavari.

Kukwira-BhutsuMaira haana Kukwana Kure

Kunyatsonzwisisa ruzivo rwemutengi hakusi nezve 'kufamba maira mune yavo shangu'. Ndezve 'kufamba kufamba kwavo' nguva dzose.

Kunyangwe ini ndanyora iyi blog kubva kune IT maonero, iyi chirongwa chirongwa chinofanirwa kunge chiri chehurongwa hwakazara hwakazara uye husina kuvharirwa kuIT.

Nekudaro, kana imwe isipo parizvino, IT inogona kutungamira nzira mukumisikidza imwe, kuratidza mabhenefiti uye kukurudzira kutora nesangano rakakura.

 

Pamusoro Author

karen-ferris-pinda-pfura-pikicha-nhema-chena-greyscale-yepamusoro-yepamusoro-hombe-itsm-inokurudzira-mutauriKaren Ferris inyanzvi inozivikanwa yepasi rese manejimendi manejimendi manejimendi ine mukurumbira wekupa ese mazano ehungwaru uye anobatsira, rubatsiro uye ruzivo rwemasangano mukumisikidza kwavo uye kugadzirisa kweinoshanda uye inoshanda Service Management.

Akashanda sevashandi veSevhisi Management, mudzidzisi, chipangamazano uye maneja kubvira 1994

macanta-hombe-logo-itsm-kubvunza-manejimendi-fleur-de-lys-hove

Muna 2011, Karen akanyora zvakataurwa itChinyorwa cheSMF 'Balanced Diversity - A Portfolio Approach to Organisational Change' ichiunza hurongwa hutsva uye hunyanzvi hwekuona kuti shanduko dzekutarisira sevhisi dzinopinda mune zvesangano.

Karen ndiye director weMacanta Consulting uye anotsvaga pasi rose mushure mekutaura mutauri.

http://www.macanta.com.au
www.sanmofrish.com

Photo Credit: kutora mifananidzo33 / Rick McCharles

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