Pasina kupokana, mabhatani ndiwo epamusoro-notch maitiro pakati peese mafambiro akaiswa nehungwaru hwekunyepedzera. "Chatbot" yanga iri buzzword mumahunyanzvi maindasitiri kwenguva yakareba ikozvino. Ivo vakachinja maitiro anoita mabhizinesi uye kubata nevatengi.
Kubva pamashandiro evatengi ekugadzira yakasarudzika bhizinesi kufambiswa kwemabasa, AI chatbots anonyanya kubatsira muB2B, B2C uye B2E mamiriro emabhizinesi. Zvinoenderana ne ongororo yakaitwa naOracle, 80% emabhizinesi akati ivo vanoda chatbots na2020. Saka, ngatitarisei kuti chatbots iri kufambira mberi sei uye vakagadzirira kubatsira mabhizinesi.
Hunhu-hwakafanana nehungwaru
Isu tese tinoziva chokwadi chekuti chatbots kubvumidzwa kunoenderana nekutaridzika kwavo kunoratidzika kune kwekupedzisira mushandisi. Mu2019 uye makore anouya, tichaenda kunoona chatbots iyo inosanganisirwa zvakanyanya neepamberi yekugadzira njere matekinoroji Muchokwadi, chatbots dzakatotanga kupinda munzvimbo dzakasiyana dzebhizinesi.
Aya ma chatbots akasunganidzwa nehungwaru matekinoroji senge mutauro mutauro wechisikigo, muchina kudzidza nezvimwe izvo zvinovagonesa kupa mhinduro dzakanaka mune yakawanda yekutaurirana toni. Siri yaApple inomiririra muenzaniso we chatbot ine huchenjeri hwevanhu.
Iko kubuda kwewebhu bots
Mumakore anotevera, mabhizinesi achabvuma kukosha kwechatbots uye achafunga kudyara AI chatbots mumawebhusaiti avo uye ecommerce chitoro. Sekureva kwaMindshare, 63% yevanhu vanosarudza kutumira mameseji online bot kuitira kuti vataure nebhizinesi kana mhando.
Zvakare zvinonakidza: Replika - Yako Yega AI Chat Shamwari
Chatbots ine kugona kupa yakanakisa inobata mutengi ruzivo uye kuwedzera conversion rate. Iko 24/7 kuwanikwa kwechatbots kuchadaro shandura sarudzo dzekurarama chat (pakarepo mameseji) pane mawebhusaiti uye ecommerce zvitoro. Uyezve, ichapa kutonga pamusoro pesangano rekutengesa zviitiko, mushandisi-nzira, uye kushambadzira.
Inotora mafoni ekushandisa
Ruzivo rwe mobile rweapp rwuri kuderera. Pakangosvika musika wayo kuzara, Enterprises ichatanga kutora bot bot uye ichafunga kushandisa AI-powered chatbot chikuva. Zvinoenderana ne'Top Strategic Predictions ', makumi mashanu muzana emabhizimusi achashandisa yakawanda mukugadzira chatbots pane yekushandisa nhare panosvika gore ra50.
The Gartner mushumo inofanotaura kuti munguva yepashure-app, mabhatani anotora uye anozoshandura nzira maapplication anovakwa. Vachave kumeso kwehungwaru hwekunyepedzera. Nekudaro, zvichikonzera kuderedzwa kwenhamba yemabhizinesi nharembozha.
Iko kusimuka kwebhizimusi njere bots
Munyika yanhasi yehunyanzvi, mabhizinesi angave makuru kana madiki, ari kugadzirisa chatbots kuti ape rubatsiro rwuri nani kune vatengi. Nekudaro, kuvaka chatbots kune rako bhizinesi kunozove kwakakosha. Imwe yakakosha maitiro mune anotevera makore ichave otomatiki data rekodhi kubva kuchatbots uye inoitiswa ongororo.
Nemabhizinesi ari kuita huwandu hwedata zuva rega rega, zvave kunetsa kutsvaga kutsvaga kunoitwa nekutungamira. Asi, AI chatbots akaita kuti zvikwanisike uye vakunde dambudziko iri. Ivo vanogona kupa nekukurumidza uye nyore kuendesa analytics kune anoshanda mameseji chiteshi uye kusimudza BI kutora. Gartner anofanotaura, 'Chizvarwa chemutauro wechisikigo neAI chichava chimiro cheyakajairwa cheplatifomu ye90% BI.'
Kukurukurirana UX
CUX ibazi idzva reUX rinozowana kukosha mumakore anotevera. Iyo yakanaka CUX inova nechokwadi chekuti chinangwa chemushandisi chinowanikwa pasina kunetseka uye munguva pfupi ine max end-mushandisi ruzivo. Kudzidza kwemuchina kuri kuunza kufambira mberi kwakasimba mukugadziriswa kwemitauro yechisikigo.
Zvakare zvinonakidza: Ada App Ndiyo Yako Nyowani Chatbot Chiremba AI
Naizvozvo, kukura kweyekukurukurirana chatbots kunoratidza kuve kwakakosha maitiro. Mazuva haasati ari kure apo ma chatbots nebasa ravo mukutengeserana kwekutaurirana zvichakurumidza kuve zvakakosha. Kukurukurirana kwakatungamirwa, brand persona kuvandudza, zvemukati zvemukati, nezvimwe ndizvo zvimwe zvezviitiko zvekutarisa muCUX.
Kunyanya kugamuchirwa uye kushandira vatengi
MaChatbots haana kungounza maficha epamberi munzvimbo yebasa revatengi asi mabhizinesi ari kushandisawo bots yemhando dzakasiyana dzekufashukira. Iyo ingori nyaya yemakore mashoma kuti chatbots inozove chikamu chakakosha chemabhizimusi epamhepo. Iko kushandiswa kweAI kunongo fambira mberi uye kuwanda mumakore ari mberi.
CRM, IT yekubatsira nedhesiki uye akati wandei epuranet maficha anomiririra mimwe mienzaniso. Inofungidzirwa kuti pasirese 45% yevanhu vanozofarira chatbots pane vanhu kuitira vatengi mabasa. Kuisa chatbots yebasa revatengi kunoonekwa kwakachengeteka. Pasina nguva masangano ehukuru hwese anenge ave kutora bots uye achange achitsvaga yakanyanya kubatsirwa kubva pairi.
Ichi chinyorwa chevaeni chakapihwa naRebecca Cook sekoramu yeTechAcute. Ichi chinyorwa chinoratidza maonero emunyori uye chakavakirwa pamaonero ake uye zvakaitika. Izvo hazvireve hazvo maonero ehofisi yekunyora.
Mufananidzo wechikwereti: Icho chimiro chemufananidzo "neon runako”Zvaitwa na Connor Botts.
Kwayaka: Oracle ripoti / Mindshare report / Kasey Panetta (Gartner 1, 2) / Ron Miller (TechCrunch)
