Ndinakambirana Twitter posachedwa ponena Akatswiri a IT kuthera nthawi mumagulu ena amabizinesi kuyambitsa zatsopano komanso kuthana ndi zovuta zamabizinesi.
Nkhani ya SaaStr yomwe inanena kuti aliyense mu a SaaS kampaniyo imayenera kuchita maola 2+ pakuthandizira makasitomala kamodzi pa kotala kuyambitsa zokambirana. Ma tweets anali ndi malingaliro omwe CIO ndipo oyang'anira IT ayenera kuthera nthawi pa Tsamba la Ntchito; aliyense mkati Ntchito Yothandizira ayenera kukhala nthawi yayitali pa Dipatimenti Yantchito; ndipo ogwira ntchito pa Dipatimenti Yoyang'anira ayenera kuthera maola awiri pa kotala akusisititsa wina wogwira ntchito.
Sindikutsutsana ndi malingaliro awa.
Ndalemba blog yotchedwa 'Yendani Mtunda Uli M'nsapato Zawo'chaka chatha, chomwe chinafotokoza ena zokhudzana ndi kasitomala mapulogalamu a antchito a IT.
Sindikufuna kubwereza zomwe zili pano, koma ndizowonjezera kumbuyo kwa zokambirana zaposachedwa.
Ndikuganiza kuti pulogalamu yodziwira kasitomala ili ndi malingaliro awiri - omwe amakumana ndi makasitomala akunja komanso zomwe zimachitikira makasitomala amkati.
Makasitomala Akunja
Kodi ndi liti pamene mudapita patsamba lanu la kampani kuti muwone momwe zimakhalira zosavuta kugula zinthu kaya kugula kapena kupeza munthu woyenera kulumikizana naye kuti mumve zambiri?
Malinga ndi nkhani yomwe idayambitsa zokambirana pa Twitter, ndi liti komaliza kugwiritsa ntchito pulogalamu ya kampani yanu kuti muwone momwe ikugwiritsidwira ntchito mosavuta?
Kuyanjana uku (kapena kuwonera) kwa kasitomala wakunja nthawi zambiri kumatchedwa 'kumiza kasitomala' ndipo kumachitika ndi oyang'anira mabungwe omwe amapeza bizinesi yawo kuchokera kwa kasitomala.
Komabe palibe chifukwa chomwe ogwira ntchito ku IT sangatenge nawo gawo pazofanana makamaka pomwe kasitomala wakunja akugwiritsa ntchito chinthu kapena ntchito yomwe ingakhudzidwe ndi IT. Mwachitsanzo, IT sichingakhudze kasitomala mwachindunji akagula malata a nyemba mu malo ogulitsira, koma amatha kumukhudza mwachindunji kasitomala akagwiritsa ntchito tsamba lawebusayiti kapena pulogalamu yomwe idapangidwa ndi IT ndipo imayang'aniridwa ndikusamalidwa ndi IT.
Zachidziwikire, IT 'imatha' kukhudza momwe makasitomala amathandizira pogula malata a nyemba ngati EPTPOS palibe kapena makina akuntchito akulephera chifukwa cholakwika ndi IT. Komabe, pazolinga za buloguyi, ndaphatikizanso kuti monga kasitomala wamkati momwe IT imakhudzira kuthekera kwa ogulitsa (mkati) kuperekera kwa kasitomala wakunja.
IT iyenera kukhazikitsa mapulogalamu ovomerezeka a ogwira ntchito ku IT kuti azisamalira ndikuchita zomwe makasitomala akunja akumana nazo, zomwe zingaphatikizepo nthawi yogwiritsidwa ntchito patebulo la makasitomala kapena ku call Center kuti amvetsetse mavuto omwe makasitomala ali nawo.
Payenera kukhala njira zovomerezeka kuti zithandizire kuyankha kuchokera kwa ogwira ntchito omwe angayankhidwe ndikuchitapo kanthu moyenera.
Mwa njira iyi momwe ogwira nawo ntchito a IT amayamba kumvetsetsa momwe IT ingakhalire (moyenera komanso molakwika) pazochitika zakasitomala zakunja.
Makasitomala Amkati
Njira yofananayi iyenera kuchitidwa pamagulu amkati amkati. Ogwira ntchito ku IT nthawi zonse amayenera kutenga nthawi muzinthu zina zamabizinesi kuti amvetsetse bizinesi yomwe ikuchitika ndikuwona kuti ndizosavuta kapena zovuta bwanji kwa makasitomala amkati kuti agwire ntchito yawo komanso momwe IT imawatsekerezera kapena kuwathandiza kukwaniritsa zomwe akuchita.
Ngati bungweli limakhalapo komanso limapezeka pa intaneti mwachitsanzo, malo ogulitsira, malo ogulitsa, malo osungira zina ndi zina payenera kukhala pulogalamu yomwe wogwira ntchito ku IT amakhala nthawi m'malo awa kuti amvetsetse momwe mabizinesi osiyanasiyana amagwirira ntchito komanso zokhumudwitsa zomwe amachita atha kubwera chifukwa chogwiritsa ntchito IT.
Apanso, payenera kukhala njira zovomerezeka za mayankho ndi malingaliro ndi mayankho oyenera.
Mabungwe nthawi zambiri amalumikizana ndi omwe amapereka ntchito zakunja kuti akafufuze zakukhutira kwa ogwira ntchito kapena ngakhale kukhutira ndi IT. Zotsatira za kafukufuku zimaperekedwa koma sipangakhale kuwala kowala pang'ono panthawi ya Power Point ulaliki. Komabe, mphindi 30 zakhala zikukhala pafupi ndi a munthu wamalonda pogwiritsa ntchito dongosolo la CRM imatha kuwunikira zinthu mwachangu kwambiri.
Ogwira ntchito ku IT akuyeneranso kusinthasintha mozungulira IT palokha. CIO iyenera kuthera nthawi ku Service Desk, Service Desk iyenera kukhala nthawi mu Operations, Service Management staff iyenera kukhala nthawi ku Development ndi zina zotero. Izi zimaphatikizaponso kuphwanya ma silos ndikupatsa dera lililonse kumvetsetsa zovuta ndi zokhumudwitsa zomwe madera ena amakumana nazo. Iyenera kulimbikitsa mgwirizano ndi mgwirizano kuti zithandizire dera lililonse kuthandizira linzake kuchotsa zoletsa zina kuti zizigwira bwino ntchito.
ubwino
Zochita zamtunduwu ndizofunikira pakuphwanya ma silos ndikuwathandizadi ogwira ntchito ku IT kuti amvetsetse bizinesi yomwe akuthandizira komanso momwe kulephera kwa IT kuperekera zomwe bizinesi ikufuna kumakhudza magulu azamalonda kuti azigwira bwino ntchito moyenera.
Zimathandizanso kulimbikitsa chikhalidwe cha mgwirizano ndi mtanda wogwira ntchito mkati mwa IT yomwe.
Zitha kuthandizanso pakukhazikitsa kapena kukhazikitsanso kudalirana pakati pa IT ndi magulu ena amabizinesi pokhapokha ngati mayankho ochokera kumabizinesi ndi ogwira ntchito ku IT achitapo kanthu ndikusintha ndikukonzanso. Itha kuthandizanso kuchotsa manyazi kuti IT siyikugwirizana ndi bizinesi.
Kukula kwakampani kumakhala kotsika kasitomala komwe kumayang'anizana ndi magawo ambiri amabizinesi, kuphatikiza IT, kumakhala pamene akupitilira ndikuchotsedwa pazomwe amachita makasitomala. Pulogalamu yodziwitsa makasitomala bwino imatha kupanga malingaliro okhudzana ndi kasitomala mkati mwa IT kuyambira pamwamba mpaka pansi.
akuphedwa
Ndangotchula 'zopangidwa mwaluso' ndipo iyi ndi mfundo yofunika. Pulogalamuyo imayenera kupangidwa mosamalitsa ndikuyang'aniridwa. Chomaliza chomwe bizinesi ikufunikira ndikuwombedwa ndi anthu aku IT kuwafunsa kuti 'Mukuganiza bwanji za IT?'
Ophunzira nawo pulogalamuyi ayenera kukhala ndi chidziwitso kuti apindule kwambiri ndi zomwe akumana nazo. Ayenera kudziwa zomwe akuyembekezera, mtundu wa mafunso omwe angafunsidwe, ndi zomwe akuyembekezeredwa kuti zichitike.
Kuphatikiza ndi kukonza pulogalamuyo kudzakhalanso kofunikira pakuchita bwino kwake. Awa akhoza kukhala malo omwe mukufuna kupeza ukadaulo wakunja wothandizira - koyambirira koyambirira.
Aliyense ndi Kwanthawizonse
Monga momwe kucheza kwa Twitter kunanenera, pulogalamuyi imagwira ntchito kwa aliyense mu IT. Zimagwira ku CIO, magulu oyang'anira ntchito, magulu oyang'anira ntchito, magulu ogwira ntchito etc.
Kuchulukitsa komanso kuchuluka kwa omwe akutenga nawo gawo pulogalamuyi atha kugwiranso ntchito mosiyanasiyana pamaudindo osiyanasiyana pakampani koma palibe amene ayenera kumasulidwa pakumvetsetsa kasitomala / bizinesi.
Pulogalamuyo iyeneranso kukhala yosasintha. Sizomwe zimachitika kamodzi. Iyenera kuthamanga kwamuyaya. Iyenera kuphatikizidwa m'makampani ndi machitidwe ake osati kungowonjezera chabe.
Mtunda Suli Wokwanira
Kumvetsetsa zomwe kasitomala amakumana nazo si za 'kuyenda mtunda wawo nsapato'. Ndi za 'kuyenda mayendedwe awo' mosalekeza.
Ngakhale ndalemba blog iyi kuchokera pamawonekedwe a IT, pulogalamu yamtunduwu iyenera kukhala yokhazikitsidwa pagulu osati yokhazikika ku IT.
Komabe, ngati kulibe pakadali pano, IT itha kutsogolera njira kukhazikitsa imodzi, kuwonetsa zabwino zake ndikulimbikitsa kutengedwa ndi gulu lonse.
Za Author
Karen Ferris ndi katswiri wodziwika bwino pantchito yoyang'anira ntchito yotchuka padziko lonse lapansi wodziwika bwino popereka upangiri woyenera komanso wothandiza, kuthandizira ndi kuzindikira mabungwe pakuwakhazikitsa ndikukonzanso kayendetsedwe kabwino ka Service Service.
Adagwira ntchito ngati Service Management, mphunzitsi, mlangizi komanso manejala kuyambira 1994
Mu 2011, Karen adalemba izi itBuku la SMF 'Balanced Diversity - A Portfolio Approach to Organisation Change' likuyambitsa dongosolo latsopano komanso lotsogola lowonetsetsa kuti kusintha kwa kasamalidwe ka ntchito kulowetsedwa m'gulu.
Karen ndi Director wa Macanta Consulting komanso wokamba nkhani wofunika kwambiri padziko lonse lapansi.
http://www.macanta.com.au
www.mkulaka.com
Mawu a Chithunzi: kujambula33 / Rick McCharles
