One New Year’s Resolution Meets IT Challenges of 2017

Happy New Year everyone. Here’s to hoping you’re all ready to tackle the challenges 2017 has in store. This is

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What Does a Product Manager Do?

I am professionally involved with enterprise IT service management for more than ten years now, and one of the matters

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Atlassian Acquires Visual Project Management Company Trello, Extending Collaboration Portfolio

San Francisco, US, January 9 — Atlassian announced to acquire Trello for $425m, in cash and stock, in order to extend

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Clearlake Capital Buys LANDESK, Merges with HEAT Software, Works on Rebranding Them

Santa Monica/Salt Lake City, US, January 3 — Clearlake Capital announces to acquire LANDESK to merge them with, their already owned

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Evaluate Your Company’s Printing Performance and Saving Potential [Infographic]

Can you believe that an unbelievably large amount of incident tickets, that hit the service desk, are actually quite low tech

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Knowledge Management System: The Art of Increasing Productivity

In the business world today it is vital to employ a knowledge management system in order to increase productivity and

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Enterprise YOLO and Working Like You Don’t Give a Damn

In this article we are going to analyze the YOLO (You Only Live Once) lifestyle and find out if this

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Claire Agutter on IT Service Management and Future Practices [Interview]

At TechAcute we often pick up news and changes about IT Service Management (ITSM) and explain what certain methodologies are

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DevOps and IT Projects in the Real World

So you’re a grad and you’re looking for learning opportunities to gain knowledge and experience on how companies in the

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Benefits and Risks of Knowledge Process Outsourcing

Is Knowledge Process Outsourcing interesting for your organization? Is there a possible KPO benefit waiting for you, which enables cost-saving

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Challenges in IT Infrastructure Management

IT infrastructure broadly includes several assorted components, such as storage and servers, network and security structure, business applications, and operating

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Methodologies for IT Service Management and Project Management

I’m a big fan of standard practices, common ground and professional methodologies, that help me to help organizations achieving their

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RESILIA: When InfoSec Meets ITSM

I have recently completed an online course at the University of Adelaide that was named ‘Cyberwar, Surveillance and Security’. I

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10 Things You Can Tweak on Your Service Desk

Some of you might know that next to my blogging on TechAcute, I am also a Project Manager and ITSM

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Training+: Virtual Mentors Set to Revolutionise Online ITSM Training

IT Training Zone have launched its Virtual Mentor Programme, ‘Training+’, to revolutionise online ITSM training. The new service, which is

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