10 Things You Can Tweak on Your Service Desk

Some of you might know that next to my blogging on TechAcute, I am also a Project Manager and ITSM

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Data Visualization: Keep It Simple yet Powerful

What makes one visualization more impactful than another? Why do some chart types struggle to tell a story? BrightTALK’s Regina

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Live Panel Preview: Challenging the Norms of Service Design

For many years, Service Design in IT management has been heavily influenced by the lessons of ITIL. However, with more

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Is Change the Root of All Evil in the Data Center?

Sasha Gilenson will be presenting a webinar at BrightTALK’s Change, Configuration and Release Management summit which runs from August 12-14.

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