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Technical Customer Service Manager

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Website zervant Zervant

Zervant offers automated invoicing and accounting for small business - absolutely no experience required.

Zervant is a start-up company offering online invoicing software for small businesses. Based in Espoo, we are an international team of 23 like-minded people, and over 100,000 entrepreneurs already use our product worldwide. Our common goal is to become the most popular invoicing software in Europe. You can find more information about the company and our product at www.zervant.com.

The role

We’re now looking for a Technical Customer Service Manager to join our Customer Service team. As a member of the team you will be involved in ensuring that our customers get the best product experience. We want to exceed expectations and help out based on having a good understanding of our customer’s needs.

This role is for a motivated, energetic and communicative individual who is interested in working with our customers (mostly small business owners). You must be prepared to proactively develop your skills in a highly dynamic and rewarding environment. You will work as a link between Customers Service team and our R&D team. You will do root cause analysis of detected issues, help test team with testing and provide technical customer support and guidance.

The role requires a good understanding of Web applications and Javascript. You need very good spoken and written communication skills in English, other languages are a plus. We would love you to be service-minded, analytical and have a passion/genuine interest for working with people and technology. The ideal candidate should have 2+ years of experience working with testing and customer service.

Responsibilities

• Provide technical customer support and guidance
• Coordinate work between Customer Service and R&D team
• Perform root cause analysis of detected issues
• Assist Zervant test team with testing
• Develop our internal communication about ongoing work

What we offer

On our side, we offer you a highly visible and independent role in a flat and rewarding organisation. In all situations, we respect each other and value full transparency. We believe that people develop and grow when given the authority to try new ideas. Therefore, we aim to work in a lean, iterative way where we learn from failures just as much as from our successes. If you feel this sounds like a company you would like to work for, do not hesitate to grab the opportunity to join our fast growing team.

Additionally we offer:

• Great colleagues!
• Comprehensive health care
• Opportunity to learn new skills
• Flexible hours
• A creative and friendly work environment with minimal bureaucracy

To apply for this job please visit the following URL: https://www.zervant.com/en/careers#jobs-link →

Christopher Isak

Hi there and thanks for reading my article! I’m Chris. I write about technology news and share experiences from my life in the enterprise world. I love readers who leave a comment. ;)


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