For many years, Service Design in IT management has been heavily influenced by the lessons of ITIL. However, with more and more modern concepts such as User/Customer experience (UX/CX), Agile and DevOps appearing in our IT environments – how do today’s IT departments re-evaluate and re-shape their approach to designing their services?
As part of BrightTALK’s year-end summit on Service Management Design, you can join Dave Van Herpen (Sogeti), Andy White (EasyVista) and Toby Moore (SITS & ServiceDesk360) on Thursday 11th December at 3pm GMT as we discuss how Service Design is changing and how you can integrate the emerging IT models into the design process. Register for this session here:
The panel will be focusing on the techniques employed in successful UX design in order to help improve your front facing IT services, through intelligent and innovative design. However service design is not just about the techniques and frameworks, well-built services require a strong and attentive approach to the behaviour and personality of your services.
So How Do You Design Behaviour?
Drawing on some the key mentalities we often see in DevOps, Lean and Agile; the panel we will be exploring a number of simple ideas that can be used to start directing the values, skills and characteristics of a team, and the overall design and execution of an IT service.
The panel is made up of three esteemed IT leaders, all with very different backgrounds and experiences to bring to the table.
- Dave van Herpen, Management Consultant at Sogeti
- Andy White, GM and EVP at EasyVista
- Toby Moore, SITS15 Event Manager and ITSM Specialist
Check out the full Service Management Design summit line-up (live December 10-11 and afterwards available on demand) here:
Photo credit: Service Desk & IT Support Show