DevOps and IT Projects in the Real World

So you’re a grad and you’re looking for learning opportunities to gain knowledge and experience on how companies in the

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Benefits and Risks of Knowledge Process Outsourcing

Is Knowledge Process Outsourcing interesting for your organization? Is there a possible KPO benefit waiting for you, which enables cost-saving

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5 Pointers for Better Automation

Whether you look at modern IT-based enterprise working or think about family and consumer sciences, no matter where, everybody wants

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Bluescape Collaboration Solution to Augment TED 2016 Conference

One of the most renowned and popular events, the TED 2016 conference, has started today in Vancouver, British Columbia, Canada. For

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Let’s Go Starbursting! [Template]

Have you ever heard about Starbursting? What a cool name for a design tool, but what does it really entail

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Elements of Design Thinking

We have been previously mentioning Design Thinking in other articles, but we have never properly introduced this set of practices

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Why and How to Work with Virtual Teams?

Virtual teams are on the rise – there is no denying that. They started to pop up in larger enterprises

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Methodologies for IT Service Management and Project Management

I’m a big fan of standard practices, common ground and professional methodologies, that help me to help organizations achieving their

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How to Upscale Like a Boss

So you want to upscale your business? It’s one of the most common goals of companies, I can’t blame you.

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RESILIA: When InfoSec Meets ITSM

I have recently completed an online course at the University of Adelaide that was named ‘Cyberwar, Surveillance and Security’. I

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What Is a Psychological Contract?

The psychological contract is a usually highly virtual piece of agreement usually between an employer and an employee. You could

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10 Things You Can Tweak on Your Service Desk

Some of you might know that next to my blogging on TechAcute, I am also a Project Manager and ITSM

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