Methodologies for IT Service Management and Project Management

I’m a big fan of standard practices, common ground and professional methodologies, that help me to help organizations achieving their

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Training+: Virtual Mentors Set to Revolutionise Online ITSM Training

IT Training Zone have launched its Virtual Mentor Programme, ‘Training+’, to revolutionise online ITSM training. The new service, which is

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Live Panel Preview: Challenging the Norms of Service Design

For many years, Service Design in IT management has been heavily influenced by the lessons of ITIL. However, with more

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