Why and How to Work with Virtual Teams?

Virtual teams are on the rise – there is no denying that. They started to pop up in larger enterprises

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10 Things You Can Tweak on Your Service Desk

Some of you might know that next to my blogging on TechAcute, I am also a Project Manager and ITSM

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Live Panel Preview: Challenging the Norms of Service Design

For many years, Service Design in IT management has been heavily influenced by the lessons of ITIL. However, with more

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