RESILIA: When InfoSec Meets ITSM

I have recently completed an online course at the University of Adelaide that was named ‘Cyberwar, Surveillance and Security’. I

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10 Things You Can Tweak on Your Service Desk

Some of you might know that next to my blogging on TechAcute, I am also a Project Manager and ITSM

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A Tour Through a Google Data Center [Video]

Inside a Google Data Center Maybe some of you have seen footage of data centers before and some of you

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Training+: Virtual Mentors Set to Revolutionise Online ITSM Training

IT Training Zone have launched its Virtual Mentor Programme, ‘Training+’, to revolutionise online ITSM training. The new service, which is

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What Is InfoSec and What Are the Risks?

InfoSec is the shortened fashion word for Information Security and that describes a range of subjects around defending data and

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How to Enhance the Security of Your IT Systems

Is your service secure? Do you think that you will pass an audit? Do you suppose your access management is bulletproof?

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SSL Certification for Business, Why and When?

Being recognized as the ever growing market, the Internet has been also seen as an easy way for illegal funding

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Live Panel Preview: Challenging the Norms of Service Design

For many years, Service Design in IT management has been heavily influenced by the lessons of ITIL. However, with more

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33 Ways To Visualize Your Next Big Idea [Chart]

Visual data can be described as stunning and maybe even beautiful when compared to plain text. Presenting data in a

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